Legal notice

📑 Privacy Policy

DecoStone Surfaces is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our store www.decostonesurfaces.com.

Data Controller

  • Business Name: DecoStone Surfaces part of the Eco stone panel model SLU group

  • Email: Decostonesurface@gmail.com

  • Address: Calle Chiburgue 7 las Chafiras Tenerife 38639

  • CIF/NIF: B-19811579

What Data We Collect

  • Contact details (name, email, phone, address)

  • Order details (products purchased, payment method, delivery info)

  • Technical data (cookies, IP address, browsing behaviour)

Purpose of Processing

  • Process and deliver your orders

  • Provide customer support

  • Send marketing emails (only if you subscribe)

  • Improve our website and shopping experience

Lawful Basis

Processing is based on:

  • Contractual necessity (to process orders)

  • Legal obligations (invoicing, tax compliance)

  • Consent (newsletter, marketing)

  • Legitimate interest (fraud prevention, website security)

Data Sharing

We only share your data with:

  • Payment processors (Shopify Payments, PayPal, etc.)

  • Delivery & courier companies

  • IT service providers (Shopify hosting, email tools)
    We do not sell your personal data.

Data Retention

We keep your personal data only as long as necessary to comply with legal obligations (e.g., tax records: 5–10 years under Spanish law).

Your Rights

You have the right to:

  • Access, correct, or delete your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • File a complaint with the Spanish Data Protection Agency (AEPD)

To exercise your rights, contact us at Decostonesurface@gmail.com.

📑 Cookies Policy

Our website uses cookies to improve your browsing experience and analyze traffic.

What Are Cookies?

Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use

  • Essential cookies: Required for website operation (shopping cart, checkout).

  • Performance cookies: Collect anonymous info about site usage.

  • Functionality cookies: Remember your preferences.

  • Marketing cookies: Track browsing to show relevant ads (e.g., Facebook Pixel, Google Analytics).

Managing Cookies

You can accept, block, or delete cookies via your browser settings. Be aware that disabling cookies may affect website functionality.

Third-Party Cookies

We may use cookies from third parties like:

  • Google Analytics (traffic measurement)

  • Facebook Ads / TikTok Pixel (marketing campaigns)

By continuing to use our site, you consent to the use of cookies as described in this policy.